Emotional Accessibility

The emotional well-being of patients is key in healthcare settings. A welcoming and functional design can reduce stress and improve the care experience. Lighting, materials, and layout should promote tranquillity and independence. Additionally, sensory accessibility facilitates orientation and communication for all. Clear signage and staff trained in inclusion are essential.

  • Spaces should foster a positive experience for patients, with welcoming environments in waiting rooms, consultation rooms, and operating theatres.
  • Implement inclusive design with appropriate lighting, warm materials, and layouts that minimise stress.
  • Ensure spaces allow for privacy and autonomy, reducing reliance on assistants whenever possible.
  • Design comfortable and accessible spaces for patients with reduced mobility.
  • Ergonomic seating, with some chairs featuring armrests to aid standing up.
  • Separate waiting areas for individuals with sensory hypersensitivity or young children.
  • Signage in braille and pictograms for people with visual or cognitive impairments.
  • Use of visual and auditory alarms for individuals with hearing or visual impairments.
  • High-contrast signage and tactile routes to guide patients with low vision.
  • Staff trained in sign language and accessible communication.
  • Provide relief areas for assistance dogs.
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