Inclusive Ticketing and Fare Systems at Mobility Hubs
Ticketing systems should be simplified and accessible, with features like tactile interfaces, audio assistance, clear visual instructions, and integrated communication systems providing flight details and accessibility information for travelers with hearing and visual impairments. Additionally, staff support or information desks should be readily available to assist passengers who need help with ticketing or navigating the hub.
- Tactile interfaces, audio assistance, and clear visual instructions would help people with visual and motor impairments.
- Integrated flight details and accessibility information would be helpful for everyone, but especially for people with hearing and visual impairments.
- Tactile buttons and clear visual displays would make vending machines more accessible to people with visual impairments.
- Visual emergency alarms, transcribed announcements, magnetic loops, and text phones would help people with hearing impairments.
- Offering multiple payment methods would make it easier for everyone to pay for their tickets.
- Audio, braille, and touchscreen features would make ticketing kiosks more accessible to people with visual and motor impairments.
- Compatibility with screen readers would make online and app-based ticketing services more accessible to people with visual impairments.
- Providing staff support or information desks would help passengers who need assistance with ticketing or navigating the hub.
Sources
- https://accessible-eu-centre.ec.europa.eu/content-corner/digital-library/en-172102021-accessibility-and-usability-built-environment-functional-requirements_en
- https://www.iso.org/standard/71860.html
- https://www.t-l.ch/collectivites/guide-des-amenagements-pour-les-transports-publics-routiers-tl/
- https://www.leitfadenbarrierefreiesbauen.de/fileadmin/downloads/archiv/barrierefreies_bauen_leitfaden_en_bf_version2.pdf
- https://www.vitoria-gasteiz.org/http/wb021/contenidosEstaticos/especial/cea/20190917/Avance_PMSEP_2020_2030.pdf
- https://www.punt6.org/es/books/espacios-para-la-vida-cotidiana/
- Carers
- Children
- Cognitive
- Cognitive abilities
- Decolonial perspective
- Digital
- Digital barrier
- Enviroment
- Environmental
- Gender and generations
- Gender perspective
- Hearing impairment
- Low-education
- Low-income
- Older people
- Other
- Physical abilities and features
- Sensory and Physical
- Socioeconomic
- Visual impairment