As a key point of interaction, the secretary’s office should be inclusive for all visitors. Clear communication and ergonomic design improve accessibility and usability. The secretary’s office is a fundamental part of the school, where many people seek information. It must be accessible to all, and staff should be able to communicate effectively with all individuals, including those with disabilities. The reception area will have two different height counters to ensure wheelchair users can access staff easily. Additionally, the furniture should provide sufficient space for people of different heights and wheelchair users. All information will be available in accessible formats, such as large print, Braille, and audio.