Shops and Retail Spaces
Shopping should be a comfortable and accessible experience for everyone, regardless of their abilities or needs. Retail spaces must allow smooth mobility for wheelchair users, caregivers with pushchairs, and any combination of these scenarios. Products should be arranged on accessible shelves with wide, obstacle-free aisles. Counters and tills must include adapted areas at different heights to ensure equitable service. Providing shopping baskets in various sizes and designs allows consumers to choose the option that best suits their needs.
- Changing rooms in clothing stores should have enough space for a wheelchair user, a caregiver with a pushchair, or both simultaneously.
- Display units should be within reach and arranged along accessible routes.
- Counters and tills should include a lower section for shorter customers or wheelchair users.
- Offer shopping baskets in different sizes and styles to accommodate various preferences.
- Large shopping centres should include designated relief areas for service dogs.
- Carers
- Children
- Cognitive
- Cognitive abilities
- Decolonial perspective
- Digital
- Digital barrier
- Enviroment
- Environmental
- Gender and generations
- Gender perspective
- Hearing impairment
- Low-education
- Low-income
- Older people
- Other
- Physical abilities and features
- Sensory and Physical
- Socioeconomic
- Visual impairment